FAQs

  1. How do I buy tickets?
  2. When is your box office open?
  3. What’s the difference between Will Call and Print at Home?
  4. What’s up with the $1 service fee at the box office and/or the fees online?
  5. Someone else is buying me tickets on-line, how can I pick them up at Will-Call?
  6. I’m worried the show will sell out; can you reserve me a ticket now and I’ll pay for it later?
  7. I’m supposed to be on the guest list…
  8. The show is sold out, will you be releasing any tickets?
  9. I am buying a ticket to your show from someone else, how do I know that they did not just Xerox the print at home ticket?
  10. I finally broke up with my lame boyfriend. Can I get a refund for his ticket?
  11. How can I be guaranteed tickets for a big show?
  12. What’s your capacity?
  13. Do you provide seating?
  14. Can I go in and out?
  15. What kind of ID do I need to drink at The Orange Peel?
  16. Why do I need ID? I’m not going to drink.
  17. I’m not 18, can I attend a show with a parent?
  18. When will the show end?
  19. Where is your parking lot?
  20. Do you have a dress code?
  21. Do you have a coat check?
  22. Is there food?
  23. Where can I get some cigarettes?
  24. Where can we smoke?
  25. Have you seen my husband? He’s 6 foot, gray hair, red shirt…
  26. Will you call me a taxi?
  27. Do you have a bar inside?
  28. I left with my tab card, how do I get my ID and credit card back?
  29. How do I get t-shirts or sweatshirt from a band or the Orange Peel?
  30. Can I bring in a messenger bag or backpack?
  31. I am in a wheelchair or have special needs? Can you accommodate?
  32. What is your photo policy?


1. How do I buy tickets?

There are 5 Ways to Buy Tickets for upcoming shows at The Orange Peel; online; by visiting The Orange Peel Box Office, hours are Wed.- Sat. 12:00 noon – 5:30 pm; by phone – 1-800-514-ETIX (3849); by visiting Harvest Records in West Asheville (415 Haywood Rd.); or by visiting the Aloft Hotel in Downtown Asheville (51 Biltmore Ave. – Open 24/7)

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2. When is your box office open?

Box Office Hours: (Wed.-Fri. 12:00pm-5:30pm EST and 30 minutes before doors)
*For shows which fall on Saturday, Sunday, Monday, or Tuesday, our box office opens at 4pm.*

Tickets can also be purchased at Harvest Records in West Asheville (415 Haywood Rd) or Aloft Hotel in Downtown Asheville (51 Biltmore Ave – Open 24/7).

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3. What’s the difference between Will Call and Print at Home?

When ordering your tickets online or over the phone you can request to pick your tickets up at the club (will call) or have them send you an email with tickets that you can download and print at home. To pick up your will-call tickets, bring your ID to the box office the night of the show or anytime during box office hours to collect your tickets. If you order Print-at-home tickets, you can download and print your tickets from the Etix confirmation sent to your email. You can avoid waiting in line twice (at the box office and in the entry line) by selecting print-at-home.

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4. What’s up with the $1 service fee at the box office and/or the fees online?

Most (if not all) of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office four afternoons a week and every show night. It is intended to help cover the costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.

The Orange Peel has asked for the most competitive offer from many ticketing companies to achieve the best ticketing system with the lowest service charges. We find our convenience fees with Etix to be some of the lowest in the country and significantly lower than their major competitors such as Ticketmaster.

The truth is we have to find a balance between a legitimate, proven ticketing company with a strong online operating system, the ability to do print-at-home and scanner systems plus a box office system that all works together. Etix is a business, and the fees they charge are their only source of revenue to provide you and the Peel the above services.

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5. Someone else is buying me tickets on-line, how can I pick them up at Will-Call?

If you are picking up someone else’s tickets, this is what you will need in order to pick them up:

  • A photocopy of the original purchaser’s picture ID
  • The last 4 digits of the credit card used to purchase the tickets
  • The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

Preferably you should have all of this on the same page. And DON’T forget to bring your own ID!

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6. I’m worried the show will sell out; can you reserve me a ticket now and I’ll pay for it later?

Our ticketing system is set up to allow advance purchase of tickets at our box office. You may purchase tickets online or by phone with an additional surcharge. We are unable to “hold” tickets unless you purchase them first and leave them at will-call.

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7. I’m supposed to be on the guest list…

If you are supposed to be on a guest list, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required at The Orange Peel, and it is essential when you are picking up tickets at Will-Call or from the Guest list. We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guest list questions to the best of our ability. The guest list is almost always at the box office window half an hour before doors open.

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8. The show is sold out, will you be releasing any tickets?

No. Some places do this. We don’t.

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9. I am buying a ticket to your show from someone else, how do I know that they did not just Xerox the print at home ticket?

You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware! Each barcode will only scan once – once it’s been scanned by our door guys, it won’t work again, so be careful!

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10. I finally broke up with my lame boyfriend. Can I get a refund for his ticket?

We can’t refund tickets unless a show is cancelled. You are welcome to re-sell your tickets – you can post on Craig’s List or our facebook page, or sell it to another guest in front of the club. FYI: NC law does not allow scalping – and can only be sold for up to $3 over face value.

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11. How can I be guaranteed tickets for a big show?

The best way is to be close personal friends with the artist. Oh wait, that’s the only way.
Next best: Unless an artist has asked that tickets only be sold online, we do try to protect die-hard fans who spend hours and days at our box office. No one has ever waited overnight for tickets and not gotten into the show. That said, there’s always a first time. We do regular counts outside the box office during the hours right before an on-sale and if we reach our box office limit, we will let you know so you can get to a computer and try your luck.

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12. What’s your capacity?

Our sellable capacity is 1,050.

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13. Do you provide seating?

Most shows are standing room only; however, typically, we have 50-70 stools around the perimeter of the room available first come / first served. For many shows, we have a Reserved seating area located to the left of the stage where you can reserve a seat. Seats in the Reserved area can purchased at our box office for a $5-$7 upcharge. We also have some shows which are designated as partially or fully seated shows. For those shows, all seats are first come / first served.

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14. Can I go in and out?

Re-enrty is allowed for patrons 21 and older. All of the same rules apply for readmission as for admission, so be prepared to show your ID or have your bag checked. If you plan to leave and return, make sure your stamp is clear or your wristband is intact and have your ticket stub. We will not admit people with torn wristbands or illegible stamps. Please note we now have a smoking deck accessible from within the club and a separate, private liquor bar downstairs where members can enjoy a cocktail.

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15. What kind of ID do I need to drink at The Orange Peel?

According to the North Carolina Alcoholic Beverage Control Commission, we are allowed to accept only four forms of identification as proof of age for the consumption of alcohol. The NC law reads as follows: “Acceptable forms of identification are driver’s license, North Carolina special identification card, passport and military identification card. Businesses reserve the right to refuse service to anyone who appears intoxicated or underage. GS 18B-302, 18B-305″ Any guest who presents an out-of-state ID card is marked with X’s and is not allowed to purchase or consume alcohol while at the club. We will allow entry to a show with an out-of-state ID, but we will not allow that person to use it as proof of age for drinking at our bar. The law specifically notes an NC special ID card – but no other state’s ID cards are acceptable as proof of age. Any state’s drivers licenses may be accepted, but not ID cards from out-of-state.

For more information, visit the NC Alcohol Beverage Controls’ website: http://www.ncabc.com/education/permittee/faq.aspx

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16. Why do I need ID? I’m not going to drink.

Most shows at The Orange Peel are 18 and up, so you must have an ID to prove you are at least 18, but the advertised ages will apply to each show. Some of our other shows are All Ages, in which case you will not need your ID to get into the show.

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17. I’m not 18, can I attend a show with a parent?

First, check the age restrictions on the show listing. If a show is listed as ALL AGES, a person under 18 can attend with or without their parent/guardian. If a show is listed as AGES 16+ or 18+, then most of the time the answer to this question is “Yes!” if the parent is also present, and both parent and child understand they will both be X’ed as not able to drink. For some shows, we have to be strict regarding the age limit so please email managers@theorangepeel.net to get consent to attend with a parent.

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18. When will the show end?

Ah, if only we had a crystal showtime ball. The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). This is a question we usually cannot answer.

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19. Where is your parking lot?

We do not have our own parking lot. However, like other downtown businesses, we rely on street parking (free after 6pm!) and paid parking lots. DO NOT park in other neighbors’ spaces that are marked as tow-away zones. You WILL be towed. In addition, do not stop your car on Biltmore Avenue or in neighbor’s lots to buy tickets at our box office. This is dangerous, illegal, and causes problems for the businesses that surround The Orange Peel. Please move your car if a business owner asks you to do so.

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20. Do you have a dress code?

Clothing is required, the style is up to you.

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21. Do you have a coat check?

Yes, only during the cold season! It is located downstairs.

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22. Is there food?

The Orange Peel sells Asheville Pizza Company pizza in the front gallery. Mmmmm, good.

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23. Where can I get some cigarettes?

There is a convenience store south of The Orange Peel on Biltmore Avenue, but remember, there is no smoking inside the club.

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24. Where can we smoke?

Smoking is not permitted at all inside The Orange Peel. We now have a smoking deck located to the right of the stage.

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25. Have you seen my husband? He’s 6 foot, gray hair, red shirt…

It is difficult for us to locate people in large crowds. Unless there is a true emergency, we are unable to page customers or make announcements. You may want to prearrange a meeting place with your group (i.e., next to merch booth at 10:15pm) or try setting your cell phone to “vibrate” so that you can be contacted during the show if necessary.

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26. Will you call me a taxi?

Absolutely! Ask anyone in an orange krewe or staff shirt, and we will make it our first priority. Cab service in Asheville is reliable and steady, but a little slower than in larger cities, so be patient.

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27. Do you have a bar inside?

Yes, we have two that serve beer (lots of good local selections) & wine. We also have a separate, private liquor bar in the basement called PULP. Get more information.

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28. I left with my tab card, how do I get my ID and credit card back?

If you’re still in town, you can come by the box office and exchange your tab card for your goods. If you’re out of town, mail us back your tab card and we will send back your ID and credit card. Don’t forget to include your name and mailing address!

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29. How do I get t-shirts or sweatshirt from a band or the Orange Peel?

You can buy band merch at the show so you might want to bring along some extra cash because most merch sellers are cash only. Orange Peel merch is available online – visit our online store or purchase at the club, feel free to drop by during box office hours/during a show to pick out a snazzy tee (cash or credit are acceptable).

Our orange shirts and hoodies are reserved for staff, krewe (“crew” to non-Louisiana natives!), and a select group of interns. The bright color helps distinguish our staff from customers, although orange is a great color and you will see non-staff members sporting this trendy color!

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30. Can I bring in a messenger bag or backpack? What about a coat check?

No backpacks of any kind, sorry. This is for safety reasons. We do have a coat and bag check for $1 per item to leave all night, $2 to be able to pick up and drop off your coat several times throughout the night, during Winter Months only.

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31. I am in a wheelchair or have special needs? Can you accommodate?

We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant.

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32. What is your photo policy?

Our policy is that you are allowed to bring in cameras. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.

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