CLICK HERE TO READ OUR COVID-19 POLICY

FAQs

COVID-19 POLICY (effective 8/16/21)

What is required to enter shows at the Orange Peel or outdoor shows at Rabbit Rabbit?
All patrons attending events at The Orange Peel and Rabbit Rabbit will be required to show proof of full vaccination against COVID-19 or a lab-conducted, negative test from the past 48 hours, along with a matching photo ID. Proof of vaccination can be your physical vaccine card or a photo of your card.

Is a mask also required?
Yes. Per the announcement from City Council and Buncombe County Commissioners, which states they will pass a mandatory mask mandate for all public, indoor spaces beginning Tuesday, August 17th, we are following suit and will require all patrons to wear a mask at all indoor shows. Masks must be worn at all times; they can be pulled down or removed briefly only when actively sipping your drink and then they must be replaced.

What is the Refund window?
For all shows that were already on sale before the announcement of this policy, for those who bought tickets prior to August 13th, you may request a refund by emailing us at [email protected] up until September 10th 2021.  At that time, we will no longer accept email requests for refunds.

How can I get a Covid test and how much is it going to cost?
While a refund is possible if you cannot meet either requirement (negative test or vaccination proof), please note that free Covid tests (PCR or Rapid) are available nation-wide at many chain pharmacies, such as CVS, Walgreens, Rite Aid, and certain Walmarts administered by a pharmacy professional.   This was made possible via the Families First Coronavirus Response Act.  Check your local pharmacy store listings to find out how to make appointments and how soon you can expect results.   At these pharmacies, testing is free to anyone in the US, including the uninsured. We do not accept over the counter tests.

Why are you enacting these policies?
The time has come to do whatever we can to protect our staff, our audience, and our ability to continue to operate. The new Delta variant of Covid19 has become dominant and is much more contagious than previous versions of Covid; if we are going to host gatherings of folks indoors, we must put in place every possible measure we can to keep our events safe. This is not a political statement at all. It’s consideration for what we can do to make this the safest environment possible. So far, our bands, staff and guests are overwhelmingly supportive of these policies, and the majority agree that these steps are not just recommended, but necessary, to make indoor concerts safe for as many people as possible. This is not an easy or inexpensive policy to enforce, but it is the right thing to do, and it is the responsible thing to do. Furthermore, masks are required for all indoor local gatherings, beginning next week, in our area.

What else is the Orange Peel doing to create as safe an environment as possible?
-STAFF: All Orange Peel staff are vaccinated, and staff is required to be masked at all times as well.
-VENTILATION: At all concerts, we will be utilizing a very robust ventilation system within the venue that uses a combination of our large industrial Big Ass Fan brand ceiling fan, wall and roof exhaust fans, and push fans, all moving air rapidly inside the room and also replacing air frequently with fresh air from outside. These will be utilized in addition to our new air conditioning system, to help with the temperature and humidity. An HVAC engineer evaluated this combination of ventilation procedures and measured that there is complete room air turnover every 2-3 minutes inside the Orange Peel. This means we achieve an Air Change per Hour rate of 20 to 30 ACH. ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) recommends that a minimum ACH of 4 to 6 Air Changes per Hour should be the goal for indoor spaces, to best ensure safe ventilation against Covid-19 transmission.
-CLEANING AND SANITATION: Our venue cleaning team members will thoroughly disinfect all high touch areas within the venue, including seats, handrails and door handles, merchandise stands, restrooms, bars, and concession areas throughout the show. Hand sanitizing dispensers are located throughout the venue. Step-N-Pull hardware has been installed inside each bathroom door so that guests may exit the restrooms by pulling open the door with their foot, rather than using their hands.

Can I take my mask off once I come inside?
No. Following the mask protocol strictly is the law, and it is also the only safe way to attend an indoor, standing-room-only concert. Please help us by following this policy without argument and without requiring our staff to remind you. We want to stay open; we don’t want to endure another prolonged shut-down. If we do not have our fans’ compliance in creating a safe environment for shows to continue, then they simply will not continue. The concert and live music industry is on extremely fragile ground already after 18 months of closure; this decision is not political. It is life and death for our industry. If you would call yourself a fan of live music, please comply with your local independent venue policies to wear a mask at all times. Please get vaccinated. If you don’t want to wear a mask, attending live shows is simply not an activity you should be in engaging in at this time, period. For the sake of your local small businesses, and for the sake of the future hopes of concerts, wear a mask and get your vaccination!

What kind of tests are acceptable?
Your test must be lab or pharmacy conducted; we will not accept self-administered rapid test results, such as BinaxNOW, from the drugstore.

What if I can’t find my vaccination card?
We recommend you follow up with your state health department, and/or the pharmacy or provider who administered your vaccination. If you address this far enough in advance, you may be able to get a duplicate record. You can also bring an iPhone photo of the front and back of the card.

What if I’ve had Covid in the past? Can that count as proof of vaccination?
No. If you have had a prior case of Covid, though you may have antibodies, we have no way of knowing to what degree or documenting the case. If this applies to you, you will still be required to have a negative Covid test, lab-administered, within the last 48 hours.

What if I cannot or will not wear a mask?
Unfortunately, we cannot present shows in a safe, general admission environment with unmasked patrons, and attending crowded shows is generally not a safe or advisable choice that we would support for most who have conditions that make mask-wearing impossible. We cannot make exceptions to this policy, in an effort to abide by our contract with artists, to meet local mandates, and above all, to continue to operate at all, given the highly contagious nature of the Delta variant. We are more than happy to issue you a refund or a credit to a future show, just email us at [email protected]

What if my question is not answered here?
Email us at [email protected]

  1. How do I buy tickets?
  2. When is your box office open?
  3. What’s the difference between Will Call and Print at Home?
  4. What’s up with the $1 service fee at the box office and/or the fees online?
  5. Someone else is buying me tickets on-line, how can I pick them up at Will-Call?
  6. I’m worried the show will sell out; can you reserve me a ticket now and I’ll pay for it later?
  7. I’m supposed to be on the guest list…
  8. The show is sold out, will you be releasing any tickets?
  9. I am buying a ticket to your show from someone else, how do I know that they did not just Xerox the print at home ticket?
  10. I finally broke up with my lame boyfriend. Can I get a refund for his ticket?
  11. How can I be guaranteed tickets for a big show?
  12. What’s your capacity?
  13. Do you provide seating?
  14. Can I go in and out?
  15. What kind of ID do I need to drink at The Orange Peel?
  16. Why do I need ID? I’m not going to drink.
  17. I’m not 18, can I attend a show with a parent?
  18. When will the show end?
  19. Where is your parking lot?
  20. Do you have a dress code?
  21. Do you have a coat check?
  22. Is there food?
  23. Where can I get some cigarettes?
  24. Where can we smoke?
  25. Have you seen my husband? He’s 6 foot, gray hair, red shirt…
  26. Will you call me a taxi?
  27. Do you have a bar inside?
  28. I left with my tab card, how do I get my ID and credit card back?
  29. How do I get t-shirts or sweatshirt from a band or the Orange Peel?
  30. Can I bring in a messenger bag or backpack?
  31. I am in a wheelchair or have special needs? Can you accommodate?
  32. What is your photo policy?

1. How do I buy tickets?

ONLINE

Our website and Etix.com. Tickets purchased on third party websites (StubHub, VividSeats, etc) are likely scalpers and may not be valid at the door. Use caution when buying tickets anywhere but The Orange Peel website and Etix.com.

IN PERSON

The Orange Peel Box Office: Open Fri 10am – 2pm and 5pm – CLOSE on show days.

Harvest Records in West Asheville, and the Aloft Hotel in Downtown Asheville.

BY PHONE

1-800-514-ETIX (3849)

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2. When is your box office open?

Box Office Hours: (Wed.-Fri. 12:00pm-5:30pm EST and 12pm – CLOSE on show days)
*For shows which fall on Saturday, Sunday, Monday, or Tuesday, our box office opens at 4pm.*

Tickets can also be purchased at Harvest Records in West Asheville (415 Haywood Rd) or Aloft Hotel in Downtown Asheville (51 Biltmore Ave – Open 24/7). Or by phone: 1-800-514-ETIX

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3. What’s the difference between Will Call and Print at Home?

When ordering your tickets online or over the phone you can request to pick your tickets up at the club (will call) or have them send you an email with tickets that you can download and print at home. To pick up your will-call tickets, bring your ID to the box office the night of the show or anytime during box office hours to collect your tickets. If you order Print-at-home tickets, you can download and print your tickets from the Etix confirmation sent to your email. You can also scan the ticket directly from your smart phone. You can avoid waiting in line twice (at the box office and in the entry line) by selecting print-at-home.

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4. What’s up with the $1 service fee at the box office and/or the fees online?

Most (if not all) of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office four afternoons a week and every show night. It is intended to help cover the costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.

The Orange Peel has asked for the most competitive offer from many ticketing companies to achieve the best ticketing system with the lowest service charges. We find our convenience fees with Etix to be some of the lowest in the country and significantly lower than their major competitors such as Ticketmaster.

The truth is we have to find a balance between a legitimate, proven ticketing company with a strong online operating system, the ability to do print-at-home and scanner systems plus a box office system that all works together. Etix is a business, and the fees they charge are their only source of revenue to provide you and the Peel the above services.

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5. Someone else is buying me tickets on-line, how can I pick them up at Will-Call?

Please have the original purchaser call the box office and leave your name an the “alternate pick up” person.

When you come to pick up the tickets please bring the following info and documents.

Bring a cellphone picture or photocopy of the original purchaser’s picture ID.

Please have the order number for the tickets you are picking up.

You may also bring a note with the purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”And DON’T forget to bring your own ID!

Beware of buying tickets from strangers! There is never a guarantee that you are buying legitimate tickets unless you buy them from The Orange Peel or Etix.com.

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6. I’m worried the show will sell out; can you reserve me a ticket now and I’ll pay for it later?

Our ticketing system is set up to allow advance purchase of tickets at our box office. You may purchase tickets online or by phone with an additional surcharge. We are unable to “hold” tickets unless you purchase them first and leave them at will-call.

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7. I’m supposed to be on the guest list…

If you are supposed to be on a guest list, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required at The Orange Peel, and it is essential when you are picking up tickets at Will-Call or from the Guest list. We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guest list questions to the best of our ability. The guest list is almost always at the box office window half an hour before doors open.

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8. The show is sold out, will you be releasing any tickets?

No. Some places do this. We don’t.

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9. I am buying a ticket to your show from someone else, how do I know that the ticket is legitimate?

You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware! Each barcode will only scan once – once it’s been scanned by our door guys, it won’t work again, so be careful!

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10. I can no longer attend the show. Can I get a refund for my tickets?

We can’t refund tickets unless a show is cancelled. You are welcome to re-sell your tickets – you can post on Craig’s List or our facebook page, or sell it to another guest in front of the club. FYI: NC law does not allow scalping – and can only be sold for up to $3 over face value.

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11. How can I be guaranteed tickets for a big show?

The best way is to be close personal friends with the artist. Oh wait, that’s the only way.
Next best: Unless an artist has asked that tickets only be sold online, we do try to protect die-hard fans who spend hours and days at our box office. No one has ever waited overnight for tickets and not gotten into the show. That said, there’s always a first time. We do regular counts outside the box office during the hours right before an on-sale and if we reach our box office limit, we will let you know so you can get to a computer and try your luck.

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12. What’s your capacity?

Our sellable capacity is 1,050.

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13. Do you provide seating?

Most shows are standing room only; however, typically, we have 30-50 stools around the perimeter of the room available first come / first served. For many shows, we have a reserved seating area located on each side of the room along the walls of the venue where you can reserve a seat. Seats in the Reserved area can be purchased at our box office for a $10 upcharge. Feel free to reserve seats with our box office over the phone (828) 398-1837. We do advise customers to purchase tickets before reserving seats. We also have some shows which are designated as partially or fully seated shows. For those shows, all seats are first come / first served for ticket holders.

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14. Can I leave and come back during a show?

Re-enrty is allowed for patrons 21 and older. All of the same rules apply for readmission as for admission, so be prepared to show your ID or have your bag checked. If you plan to leave and return, make sure your stamp is clear or your wristband is intact and have your ticket stub. We will not admit people with torn wristbands or illegible stamps. Please note we now have a smoking deck accessible from within the club and a separate, private liquor bar downstairs where members can enjoy a cocktail.

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15. What kind of ID do I need to drink at The Orange Peel?

According to the North Carolina Alcoholic Beverage Control Commission, we are allowed to accept only four forms of identification as proof of age for the consumption of alcohol. The NC law reads as follows: “Acceptable forms of identification are driver’s license, North Carolina special identification card, passport and military identification card. Businesses reserve the right to refuse service to anyone who appears intoxicated or underage. GS 18B-302, 18B-305″ Any guest who presents an out-of-state ID card is marked with X’s and is not allowed to purchase or consume alcohol while at the club. We will allow entry to a show with an out-of-state ID, but we will not allow that person to use it as proof of age for drinking at our bar. The law specifically notes an NC special ID card – but no other state’s ID cards are acceptable as proof of age. Any state’s drivers licenses may be accepted, but not ID cards from out-of-state.

For more information, visit the NC Alcohol Beverage Controls’ website: http://www.ncabc.com/education/permittee/faq.aspx

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16. Why do I need ID? I’m not going to drink.

Most shows at The Orange Peel are 18 and up, so you must have an ID to prove you are at least 18, but the advertised ages will apply to each show. Some of our other shows are All Ages, in which case you will not need your ID to get into the show.

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17. I’m not 18, can I attend a show with a parent?

First, check the age restrictions on the show listing.

If a show is listed as ALL AGES, a person under 18 can attend with or without their parent/guardian.

If a show is listed as AGES 16+ or 18+, then most of the time the answer to this question is “Yes!” if the parent is also present. For some shows, we have to be strict regarding the age limit so please email [email protected] to get consent to attend with a parent.

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18. When will the show end?

Ah, if only we had a crystal showtime ball. The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). This is a question we usually cannot answer.

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19. Where is your parking lot?

We do not have our own parking lot. However, like other downtown businesses, we rely on street parking (free after 6pm!) and paid parking lots. DO NOT park in other neighbors’ spaces that are marked as tow-away zones. You WILL be towed. In addition, do not stop your car on Biltmore Avenue or in neighbor’s lots to buy tickets at our box office. This is dangerous, illegal, and causes problems for the businesses that surround The Orange Peel.

Download the Asheville App for real-time parking garage availability.

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20. Do you have a dress code?

Clothing is required, the style is up to you.

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21. Do you have a coat check?

Yes, only during the cold season! It is located downstairs.

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22. Is there food?

We have a kitchen in our front room called the Pull Up at The Peel! They offer a variety of sandwiches and other food options during most of our concerts and events.

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23. Where can I get some cigarettes?

There is a convenience stores located on Eagle St. one block north of The Orange Peel but remember, there is no smoking inside the club. This includes vaping!

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24. Where can we smoke?

Smoking and vaping are not permitted at all inside The Orange Peel. We now have a smoking deck located to the right of the stage.

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25. Have you seen my husband? He’s 6 foot, gray hair, red shirt…

It is difficult for us to locate people in large crowds. Unless there is a true emergency, we are unable to page customers or make announcements. You may want to prearrange a meeting place with your group (i.e., next to merch booth at 10:15pm) or try setting your cell phone to “vibrate” so that you can be contacted during the show if necessary.

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26. Will you call me a taxi?

What’s a taxi? Oh like an old-timey Uber or Lyft, right? Absolutely! Ask anyone in a “krewe” or staff shirt, and we will make it our first priority. Cab service in Asheville is reliable and steady, but a little slower than in larger cities, so be patient. Uber or Lyft work great as well!

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27. Do you have a bar inside?

Yes, we have two that serve beer (lots of good local selections), wine, and non-alcoholic beverage options. We have a wide selection of beer from many local and nation breweries including Hi Wire, Green Man, Asheville Brewing Company, Highland Brewing, Foothills, Oskar Blues, New Belgium, Sierra Nevada, Wicked Weed, and much more! Not into craft brews? We also have Miller Lite and PBR as well as craft cider!

Is liquor more your jam? We also have a separate, private full liquor bar in the basement called PULP. You can access this bar via the stairwell to the left of the main bar. Check out our Bourbon selection with over 160 different options.

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28. I left without closing my tab!

That’s okay! We close all tabs at the end of the night. If you don’t come up to the bar to close your tab, a 20% gratuity will be added.

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29. How do I get t-shirts or sweatshirt from a band or the Orange Peel?

You can buy band merch at the show, we have an ATM if you need to get some cash out. Orange Peel merch is available online – visit our online store or purchase at the club, feel free to drop by during box office hours/during a show to pick out a snazzy tee (cash or credit are acceptable).

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30. Can I bring in a messenger bag or backpack? What about a coat check?

No backpacks or large bags of any kind, sorry. This is for safety reasons. We do have a coat and bag check for $3 per item to leave all night, during Winter Months only. If you’re unsure of the dress code for a specific show, please call our box office! Some shows, for instance, don’t allow spikes or chains, so it’s always good to check ahead of time.

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31. I am in a wheelchair or have special needs? Can you accommodate?

We always do everything we can to make sure that every guest we have is comfortable and gets to enjoy a great night of live music! Our building is ADA compliant. Feel free to email or call us if we can assist you in any way. [email protected] / (828) 398-1837

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32. What is your photo policy?

Our house policy is that you are allowed to use cell phone and small handheld digtal cameras. We do not allow cameras with zoom or detachable lenses. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.

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